What are the capabilities available to tackle the issues and opportunities in customer service? It’s no secret that Machine Learning (where … more about Conversational AI and Customer Service
By that, we really mean great customer service is hard. Customer relationships can be expensive to establish and maintain, but are … more about Customer Service is hard
Search in Help & Support could be so much better. The way many companies organise the Help & Support pages on their websites … more about We need to talk about search
How conversational solutions can change your key metrics and the way you look at them. The only consistent truth about customers is that … more about Re-think your metrics
RPA is a pretty hot topic in the world of task automation, but the term is often misunderstood - mostly thanks to the vendor's marketing teams. The … more about Can NLP enhance RPA?
Messaging is a great channel for customer service. Often, the best kind of customer service is silent running, a service that delivers exactly … more about We love messaging