By that, we really mean great customer service is hard. Customer relationships can be expensive to establish and maintain, but are … more about Customer Service is hard
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We need to talk about search
Search in Help & Support could be so much better. The way many companies organise the Help & Support pages on their websites feels more … more about We need to talk about search
Re-think your metrics
How conversational solutions can change your key metrics and the way you look at them. The only consistent truth about customers is … more about Re-think your metrics
Covid-19 and NLP
The Coronavirus pandemic and the Covid-19 illness have shone a light on the quality of information that is accessible and in particular the … more about Covid-19 and NLP
Can NLP enhance RPA?
RPA is a pretty hot topic in the world of task automation, but the term is often misunderstood - mostly thanks to the vendor's marketing teams. The … more about Can NLP enhance RPA?
We love messaging
Messaging is a great channel for customer service. Often, the best kind of customer service is silent running, a service that delivers exactly … more about We love messaging