What are the capabilities available to tackle the issues and opportunities in customer service? It’s no secret that Machine Learning (where … more about Conversational AI and Customer Service
Main Content
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Fluent One
Fluent One - is a natural language platform that allows organizations to train and deploy sophisticated NLP models with ease. The platform offers a range of advanced NLP capabilities, including text … more
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Natural Language Processing has come of age
The past couple of years have ushered in an exciting age for Natural Language Processing using deep neural networks. Research in the field of using deep pre-trained models has resulted in a massive … more
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Fluent Find
Make finding Help & Support a great customer experience. We've written about the challenges with website search for Help & Support. In short, keyword matching isn't up to the task of … more
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Natural Language Assessment
Our professional services team offers a natural language assessment to help organizations unlock the value of their unstructured data. With our expertise in natural language processing and deep … more
Customer Service is hard
By that, we really mean great customer service is hard. Customer relationships can be expensive to establish and maintain, but are … more about Customer Service is hard
We need to talk about search
Search in Help & Support could be so much better. The way many companies organise the Help & Support pages on their websites … more about We need to talk about search
Find out more about Natural Language Processing and get a demo of one of our solutions
Re-think your metrics
How conversational solutions can change your key metrics and the way you look at them. The only consistent truth about customers is that … more about Re-think your metrics
Can NLP enhance RPA?
RPA is a pretty hot topic in the world of task automation, but the term is often misunderstood - mostly thanks to the vendor's marketing teams. The … more about Can NLP enhance RPA?
We love messaging
Messaging is a great channel for customer service. Often, the best kind of customer service is silent running, a service that delivers exactly … more about We love messaging